Front Desk Agent
3 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise during their stay.
Key Responsibilities
* Greet guests immediately and provide a warm welcome, using a positive and clear speaking voice to ensure a great first impression.
* Complete the registration process by inputting and retrieving information from our computer system, confirming pertinent details such as room rate and number of guests.
* Promote our hotel's marketing programs and make recommendations to guests based on their interests and preferences.
* Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance an assigned house bank.
* Post charges to guest rooms and house accounts using the computer, and respond to guest inquiries and resolve any issues that may arise during their stay.
Requirements
* High school diploma preferred.
* No prior experience required, but a positive attitude and a willingness to learn are essential.
* Must be available to work nights and weekends, and be able to stand and move throughout the front office area for extended periods of time.
What We Offer
* Competitive salary and benefits package.
* Opportunities for career advancement and professional growth.
* A fun and dynamic work environment with a team of passionate and dedicated professionals.
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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