Front Desk Representative

3 weeks ago


Irondale, Missouri, United States Courtyard Pittsburgh NorthCranberry Woods Full time
About Us

Courtyard Pittsburgh North/Cranberry Woods is a company that values its employees and is committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Courtyard Pittsburgh North/Cranberry Woods. As a Front Desk Agent, you will be responsible for greeting guests, processing check-ins and check-outs, issuing room keys, answering questions, and resolving guest requests in a safe and efficient manner. You will also be responsible for processing guest bills and collecting payments in compliance with cash handling, credit card processing, and accounting policies and procedures.

Responsibilities
  • Process guest check-ins and room assignments following the hotel's rate structures, discounts, and sell/upsell strategies.
  • Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing, and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
  • Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • Pre-register, block reservations, and, as appropriate, take same day and future reservations.
  • Cancel room reservations according to policies and procedures.
Qualifications
  • No previous experience required.
  • On-the-job training available.
  • This position is primarily a PM position (3-11pm).
  • Must be available nights and weekends.


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