Front Desk Representative

2 days ago


Irondale, Missouri, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we're committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Job Summary

We're seeking a Front Desk Agent to join our team at the Pittsburgh Marriott North. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling customer inquiries, and ensuring a smooth and efficient check-in and check-out process. You will also be responsible for maintaining accurate records, handling cash and credit transactions, and resolving guest complaints in a professional and courteous manner.

Key Responsibilities

* Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, and listening to understand their requests and respond with appropriate action.
* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, and promoting hotel marketing programs.
* Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance an assigned house bank.
* Answer the telephone using positive and clear communication, input messages into the computer, and retrieve messages and communicate the content to the guest.
* Close guest accounts at time of check-out and ascertain satisfaction, and negotiate compromise in the event of dissatisfaction.
* Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
* Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.

Requirements

* High school diploma preferred.
* No prior experience required.
* Must be available nights and weekends.
* Marriott and Pyramid travel perks available to part-time employees.

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