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Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - Fitton Clubs.
Job Summary:The Member Services Representative will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
Key Responsibilities:- Customer Service: Greet members and guests, provide exceptional customer service, and make everyone feel comfortable and welcome.
- Front Desk Activities: Answer phones in a friendly manner, assist callers with questions, check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
- Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, perform regular facility cleaning and upkeep, and ensure the cleanliness of exercise equipment and tanning beds.
- Qualifications: High School diploma/GED equivalent required, prior customer service experience preferred, and ability to interact in a positive and professional way with members and co-workers.
- Physical Demands: Ability to walk and stand for prolonged periods, frequently stoop, bend, kneel, crouch, climb, reach, twist, grasp, and make repetitive hand motions.
- Contribute to Changing Lives: Help us create a healthier Planet by providing exceptional customer service and ensuring an exceptional Judgement Free member experience.
- Work with a Talented Team: Join a dynamic and supportive team of professionals who share your passion for delivering exceptional customer service.
We offer a competitive compensation package, including medical, dental, vision insurance, PTO paid time off, free Black Card membership, and 401(K) and Roth retirement savings plans.
