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Client Relations Specialist

2 months ago

Tampa, Florida, United States Sherloq Solutions Full time
Job Overview

Sherloq Solutions is seeking a dedicated full-time Customer Service Specialist. Are you eager to be part of a dynamic and fast-paced organization that values teamwork? Do you want to contribute to a company with a rich history in the community? If so, we invite you to explore this opportunity.

This role offers competitive compensation based on experience. We prioritize our employees' well-being and provide exceptional benefits, including health insurance, a 401(k) plan, generous vacation and paid time off (PTO), eight paid holidays, and tuition reimbursement. Our insurance offerings include life, dental, accidental death & disability, and supplemental coverage, all designed to be both valuable and affordable.

KEY RESPONSIBILITIES

  • Deliver outstanding customer service to clients and consumers.
  • Adhere to HIPAA regulations and State Consumer Protection Laws.
  • Engage with consumers to assess their willingness to pay and identify suitable repayment options.
  • Maintain accurate and detailed records; update account statuses and consumer information in the FACS system, and complete necessary forms.
  • Achieve or surpass daily, weekly, and monthly performance targets and objectives.
  • Contribute to fostering a positive team atmosphere.
  • Arrive on time for scheduled shifts and plan time off in advance.

REQUIRED SKILLS

  • Excellent communication and negotiation abilities; capable of professional interactions with peers.
  • Ability to manage various personalities and situations while maintaining composure.
  • Self-driven individual with a strong customer service orientation.
  • Proficient in computer usage, communication, and mathematical skills.
  • Strong written and verbal communication skills, along with good analytical abilities.

EDUCATIONAL REQUIREMENTS

  • High school diploma or equivalent is required.
  • Preferred: One (1) year of experience in customer service or medical collections.

Sherloq Solutions is an equal opportunity employer. All qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Applicants requiring accommodation due to a disability during the application process should contact Human Resources. Sherloq Solutions also provides reasonable accommodations to employees with disabilities in accordance with legal obligations.

Background checks and drug screenings are mandatory for employment.