Technical Support Representative
1 week ago
CANNON USA, INC. is seeking a skilled Field Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance and resolving issues related to our polyurethane equipment.
The ideal candidate will have a strong background in mechanical repairs, excellent communication skills, and the ability to travel to customer sites as needed.
Estimated Salary: $90,000 - $120,000 per year
About the CompanyCANNON USA, INC. has been a leading global player in reactive polymer processing technologies for over 50 years. We provide machines and turnkey plants to various markets, including automotive, aerospace, appliances, and more.
We are committed to developing technologically advanced solutions that meet the needs of our customers. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
Responsibilities- Provide technical assistance to customers via phone, email, or on-site visits.
- Analyze and resolve technical issues related to our polyurethane equipment.
- Collaborate with internal teams to ensure seamless customer support.
- Travel to customer sites to perform repairs, installations, and maintenance.
- Maintain accurate records of customer interactions, issue resolutions, and service requests.
- Bachelor's degree in a relevant field (e.g., mechanical engineering, electrical engineering).
- Minimum 2-3 years of experience in a similar role or industry.
- Strong knowledge of mechanical repairs, troubleshooting, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Competitive salary ($90,000 - $120,000 per year).
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and professional development opportunities.
- Opportunity to work with a leading global company in the reactive polymer processing industry.
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