Member Service Representative

2 weeks ago


Lakewood, Ohio, United States YMCA of Greater Cleveland Full time
Job Title: Member Service Representative

Estimated Salary: $40,000 - $60,000 per year

About the Role:

The Member Service Representative will be responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. This includes phone and in-person interaction with members and YMCA staff members, administrative activities such as member and program enrollment, record keeping, and payment processing.

Key Responsibilities:
  • Process payments and maintain balanced cash drawer and receipting according to procedures.
  • Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
  • Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
  • Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
  • Ensure maintenance of all member resource information at front desk.
  • Keep front desk and lobby area neat, clean and professional.
  • Greet members/visitors according to YMCA guidelines.
Qualifications:
  • High School Diploma or GED preferred.
  • Strong customer service skills.
  • Cash management experience.
  • Organized and able to follow directions.
  • Friendly, outgoing personality.
  • Comfortable working in a membership driven environment.
  • Ability to perform multiple tasks in diverse situations successfully.
  • Computer and keyboarding experience.
  • Strong communication skills and phone etiquette.


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