Member Service Representative
2 weeks ago
Estimated Salary: $40,000 - $60,000 per year
About the Role:The Member Service Representative will be responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. This includes phone and in-person interaction with members and YMCA staff members, administrative activities such as member and program enrollment, record keeping, and payment processing.
Key Responsibilities:- Process payments and maintain balanced cash drawer and receipting according to procedures.
- Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
- Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
- Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
- Ensure maintenance of all member resource information at front desk.
- Keep front desk and lobby area neat, clean and professional.
- Greet members/visitors according to YMCA guidelines.
- High School Diploma or GED preferred.
- Strong customer service skills.
- Cash management experience.
- Organized and able to follow directions.
- Friendly, outgoing personality.
- Comfortable working in a membership driven environment.
- Ability to perform multiple tasks in diverse situations successfully.
- Computer and keyboarding experience.
- Strong communication skills and phone etiquette.
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