Membership Coordinator

11 hours ago


Lakewood, Ohio, United States YMCA of Greater Cleveland Full time
About the Role:

We are seeking a highly motivated individual to join our team as a Member Service Representative. As a key member of our staff, you will play a vital role in promoting member satisfaction and driving revenue growth through exceptional customer service.

Responsibilities:
  1. Conduct phone and in-person interactions with members and YMCA staff to promote membership sales and retention.
  2. Perform administrative tasks such as data entry, record keeping, and payment processing.
  3. Assist with maintaining a clean and professional front desk area.
  4. Develop and implement strategies to enhance member engagement and retention.
  5. Collaborate with colleagues to achieve common goals and objectives.
Requirements:
  • A high school diploma or equivalent is required.
  • Strong customer service skills and cash management experience are essential.
  • Excellent communication and organizational skills are necessary for success in this role.
  • Able to work independently and as part of a team.

Salary Range: $40,000 - $50,000 per year (based on location and experience).



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