Customer Engagement Specialist

5 hours ago


Lakewood, Ohio, United States YMCA of Greater Cleveland Full time
Job Title: Customer Engagement Specialist

Estimated Salary: $45,000 - $65,000 per year

About the Position:

The Customer Engagement Specialist will play a vital role in promoting member satisfaction, membership sales, and retention. Key responsibilities include interacting with members and staff, handling administrative tasks, and maintaining accurate records.

Responsibilities:
  • Manage member interactions and transactions effectively.
  • Maintain up-to-date records and databases.
  • Collaborate with colleagues to resolve issues and improve services.
  • Provide excellent customer service and support.
Requirements:
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in computer applications and software.
  • Experience in customer-facing roles.

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