Patient Services Coordinator

2 days ago


Lakewood, Ohio, United States Signature Health Full time
About Signature Health
At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction. Our team is dedicated to helping individuals reach their highest potential by providing a supportive environment that promotes overall well-being.

What We Offer
We offer a comprehensive benefits package to support the health and wellbeing of our employees, including medical, dental, vision, 401k match, and more. We also provide robust earned paid time off, federal loan forgiveness program, and tuition & professional development assistance.

About the Role
The Patient Services Representative will play a critical role in ensuring the thorough completion of patient registration, maintaining the accuracy of patient information and insurance coverages in the EHR, and providing excellent patient support. This position requires a friendly, courteous, and welcoming first impression to patients and their families.

Main Responsibilities
- Ensure all patient registration items, required data, and documents are consistently and accurately captured and updated as needed in the EHR.
- Demonstrate the ability to accurately schedule all of SH's available services while ensuring provider/clinician schedules are effectively managed.
- Consistently address and collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed.
- Provide administrative support to the office, including scanning, faxing, and mailing.

Requirements
- High School Diploma or equivalent required.
- 1 year office, customer service, or related experience required; medical office experience preferred.
- Previous experience in a primary care or behavioral health setting preferred.
- Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred.
- Experience working with an EHR system required; Epic experience preferred.

Salary
We estimate the salary for this role to be around $40,000-$50,000 per year, depending on experience.

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