Healthcare Patient Services Coordinator

3 days ago


Lakewood, Ohio, United States Signature Health Full time
Estimated Salary: $45,000 - $55,000 per year

About Signature Health:
At Signature Health, our mission is to provide high-quality integrated healthcare services for our community, specializing in patients with mental illness and/or addiction. We strive to create a supportive environment where individuals can achieve their full potential.

Job Summary:
The Patient Services Representative will play a vital role in ensuring excellent patient support by accurately completing patient registration, maintaining accurate patient information, and proficiently scheduling appointments. This position requires exceptional communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
• Provide exceptional patient support through thorough completion of patient registration and maintenance of accurate patient information.
• Schedule appointments efficiently, ensuring effective management of provider/clinician schedules.
• Collect copayments and other amounts owed, educating patients on their financial responsibility and referring them for financial assistance when necessary.
• Offer administrative support to the office, including scanning, faxing, and mailing tasks.
• Demonstrate proficiency in Epic, our Electronic Health Record (EHR), and other essential platforms.

Requirements:
• 1 year of experience in an office, customer service, or related field is required. Medical office experience is preferred.
• Previous experience in primary care or behavioral health settings is beneficial.
• Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid, is preferred.
• EPIC experience is advantageous.
• Proficiency in Microsoft Office, Word, and Excel is expected.

Work Environment:
This role typically operates in a standard office environment. Flexibility to work extended hours may be required. Periods of sitting, standing, telephone, and computer work are involved. Adequate hearing and speaking abilities are necessary for client/patient interactions. Sufficient visual acuity is required for reading and working on computer screens.

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