Bilingual Customer Support Specialist
2 weeks ago
Our healthcare organization is in search of compassionate individuals fluent in Cantonese or Mandarin to become part of our remote customer support team. The role of the Customer Support Specialist will involve managing inbound and outbound communications within a call center environment, assisting patients with inquiries, scheduling appointments, processing authorizations, and performing various administrative tasks as required.
Remote Work: This position is fully remote; however, candidates must be able to attend monthly training sessions in North Hollywood, CA.
Provided Equipment: Company-issued laptop, headset, and monitor.
Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM, with potential adjustments to start times between 7:00 AM and 9:00 AM.
Key Responsibilities- Handle incoming calls, emails, and other communications in a dynamic call center setting, averaging over 75 calls daily.
- Efficiently screen, transfer, resolve, and manage calls.
- Schedule appointments for participants, addressing conflicts or urgent needs, and coordinating with staff, families, and providers while adhering to scheduling protocols.
- Review, process, and authorize orders as necessary.
- Ensure timely documentation of all updates and communications within the internal system.
- Provide eligibility status and benefit information to participants.
- Address inquiries from participants and providers.
- Escalate issues as needed.
- High School Diploma or GED is required.
- A minimum of one year of experience in a customer service or support role within a call center.
- Fluency in Spanish is highly preferred.
- Experience in a healthcare customer service environment is advantageous.
- Proficiency with computers is essential; training on CRM systems will be provided.
- A reliable high-speed internet connection is required for remote work.
Marquee Staffing has established a strong reputation based on in-depth local market knowledge, exceptional personalized service, and the ability to connect top candidates with outstanding job opportunities. Our offices are strategically located throughout Southern California, providing comprehensive services including temporary, contract, contract-to-hire, and direct placement for a diverse range of clients. Each branch features specialized recruiters who ensure optimal matches for open positions while offering expert guidance to candidates in their career development.
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