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Technical Support Specialist

2 months ago

Rosemead, California, United States Syntricate Technologies Full time
Position Overview:
As a key member of our support team at Syntricate Technologies, you will be responsible for providing exceptional technical assistance to our users. Your expertise will help ensure smooth operations across various platforms.

Key Responsibilities:
  • Deliver high-quality support as a Desktop Support Engineer or in a similar capacity.
  • Utilize your hands-on experience with Windows, Linux, and Mac OS environments to troubleshoot and resolve issues.
  • Conduct hardware and software diagnostics on desktops and laptops, particularly focusing on Windows and Mac OS systems.
  • Leverage your knowledge of Desktop Citrix to enhance user experience and productivity.

Required Skills:
  • Demonstrated experience in technical support roles.
  • Proficient in managing various operating systems.
  • Strong problem-solving skills and attention to detail.