Bilingual Customer Service Representative

4 weeks ago


Phoenix, Arizona, United States U-Haul Full time
Job Summary:

U-Haul is seeking a highly skilled and bilingual Part-Time Live Verify Agent to join our team. As a Live Verify Agent, you will be responsible for verifying customer information and ensuring that all rental requirements are met. This is a great opportunity for individuals who are fluent in French and English and have excellent customer service skills.

Key Responsibilities:
  • Verify customer information and ensure that all rental requirements are met
  • Communicate with customers via phone and chat to explain and/or obtain required information
  • Work with customers who opt to rent with U-Haul using our Truck Share 24/7 program
  • Review customer information and ensure that everything meets the required standards to rent

Requirements:
  • Fluency in French and English
  • Excellent customer service skills
  • 1 year of customer service experience
  • Ability to multitask and assist multiple customers at one time
  • Good time management skills
  • Reasonable and predictable attendance

Working Conditions:
  • Work from home with a quiet, private work area
  • Have a wired USB headset with a microphone and a webcam for use interacting with your manager
  • Meet minimum Internet speed requirements: 50MB download speed / 5MB upload speed
  • Have a Windows or Mac OS computer with minimum RAM requirements: 16GB (Minimum) of RAM or greater

Why Work for U-Haul?
  • Competitive hourly rate of $16/hour
  • Part-Time Benefits include: Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan
  • Opportunity to work with a dynamic and growing company


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