Bilingual Customer Service Representative
4 weeks ago
U-Haul is seeking a highly skilled and bilingual Part-Time Live Verify Agent to join our team. As a Live Verify Agent, you will be responsible for verifying customer information and ensuring that all rental requirements are met. This is a great opportunity for individuals who are fluent in French and English and have excellent customer service skills.
Key Responsibilities:
- Verify customer information and ensure that all rental requirements are met
- Communicate with customers via phone and chat to explain and/or obtain required information
- Work with customers who opt to rent with U-Haul using our Truck Share 24/7 program
- Review customer information and ensure that everything meets the required standards to rent
Requirements:
- Fluency in French and English
- Excellent customer service skills
- 1 year of customer service experience
- Ability to multitask and assist multiple customers at one time
- Good time management skills
- Reasonable and predictable attendance
Working Conditions:
- Work from home with a quiet, private work area
- Have a wired USB headset with a microphone and a webcam for use interacting with your manager
- Meet minimum Internet speed requirements: 50MB download speed / 5MB upload speed
- Have a Windows or Mac OS computer with minimum RAM requirements: 16GB (Minimum) of RAM or greater
Why Work for U-Haul?
- Competitive hourly rate of $16/hour
- Part-Time Benefits include: Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan
- Opportunity to work with a dynamic and growing company
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