Customer Service Representative
4 weeks ago
We are seeking a highly motivated and organized Customer Service Representative to join our team at Cute Smiles 4 Kids. As a Pediatric Call Center Agent, you will be responsible for responding to high-volume inbound calls, scheduling new patient appointments, and confirming patient appointments.
This is a great opportunity to work in a fast-paced, customer-driven environment and contribute to the growth and success of our pediatric dental call center.
- Respond to inbound calls and provide exceptional customer service
- Schedule new patient appointments and confirm existing ones
- Use sales techniques to meet company goals and exceed customer satisfaction
- Perform various duties as assigned by the Call Center Leadership team
Requirements
Minimum Education and Experience:
- High School Diploma or equivalent required
- Ability to manage high call volume
- Desire to exceed customer service expectations
- Experience working in a fast-paced, customer-driven environment
- Previous call center experience a plus
- Dental office experience a plus
- Bilingual in English and Spanish a must
- Must work 2 Saturdays per month
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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