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Customer Service Representative

4 weeks ago

Phoenix, Arizona, United States Texcelvision Full time
Job Description

Texcelvision is seeking a highly skilled Customer Service Representative to join our team. As the face of our department, you will interact with taxpayers in person, providing exceptional service and support.

This role is responsible for receiving, processing, and applying payments for all tax types, as well as completing daily reconciliation and end-of-day balancing of assigned till. You will also assist Licensing Specialists with processing licensing and registration forms, general disclosure/representative authorization forms, and requests for copies of tax documents.

  • Proficient in the use of a PC in a Windows environment, the Internet, and Google Suite applications such as Gmail, Sheets, Docs, and Drive.
  • Skilled in conflict de-escalation and resolution techniques.
  • Ability to work with a high degree of autonomy and participate collaboratively as part of a team.
  • Ability to maintain confidentiality and share information appropriately.
  • Ability to analyze problems, identify causes, and develop solutions.
  • Ability to learn and apply LEAN concepts, principles, and tools.

Requirements:

  • Minimum of two years related experience.
  • Strong verbal, written, and active listening skills.
  • Strong mathematical skills, including addition, subtraction, multiplication, division, percentage, and averages.
  • Effective interpersonal skills and demeanor.
  • Effective organization and time management skills.

Preferred Qualifications:

  • Previous experience with Continuous Improvement, Six Sigma, and/or Lean.
  • Previous experience in customer service, emphasizing professionally and courteously serving customers in a fast-paced environment.
  • Bilingual in English and Spanish.