Technical Support Specialist

3 weeks ago


Salt Lake, Utah, United States University of Utah Full time
Job Summary

The University of Utah seeks a skilled Technical Support Specialist to join its team in the Division of Pediatric Administration at the School of Medicine. The successful candidate will provide desktop support and manage the Department's information technology infrastructure, ensuring seamless operations and high-quality service delivery.

This role involves monitoring multiple systems for compliance, tracking down machines that fall out of compliance (20%), providing daily desktop support for customers with Apple and Windows Clients (60%), performing system upgrades and re-imaging department computers (10%), and working with customers and the Peds IT team to facilitate new IT projects within the department (10%).

The ideal candidate should have strong diagnostic skills, a desire to continually learn and master new technologies, and experience repairing Apple and Windows clients. Familiarity with Hyper-V, Jamf Pro, and SCCM is a plus, as is basic networking knowledge and proficiency in Apple and Windows-based applications.

A competitive salary is offered for this role, ranging from $47,600 to $72,699 per annum, depending on qualifications and experience. The University of Utah offers a comprehensive benefits package, including excellent health care coverage at affordable rates, 14.2% retirement contributions, generous paid leave time, and tuition reduction for employee, spouse, and dependent children.

We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.



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