Technical Sales Support Specialist
7 days ago
Job Title: Technical Sales Support
Job Type: Full-time
Location: Brentwood, TN
About Us: The LaSalle Group is a leading provider of direct hire and temporary staffing services, specializing in various industries including Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources, and Executive Search.
Job Summary:
We are seeking a highly skilled and organized Technical Sales Support individual to join our team. The successful candidate will be responsible for initiating contact with strategic vendors, managing vendor queues, prioritizing calls, and ensuring timely campaign completion. This role requires strong communication and negotiation skills, as well as the ability to work independently in a fast-paced environment.
Responsibilities:
- Initiate contact with strategic vendors and manage vendor queues.
- Prioritize calls and ensure timely campaign completion.
- Input vendor and client data into specified databases.
- Analyze enrollment metrics with clients, sales, and project management teams.
- Serve as an intermediary between vendors and clients, addressing payment concerns and negotiating terms.
- Handle both inbound and outbound calls professionally.
- Utilize various applications to efficiently assist customers.
- Demonstrate effective verbal and written communication with customers, colleagues, and management.
- Cross-sell additional products and services.
- Direct calls to appropriate departments or personnel.
- Provide customers with precise account information in a fast-paced environment.
- Exhibit strong interpersonal skills and teamwork awareness.
- Manage multiple tasks effectively.
Requirements:
- High School Diploma or GED required; Bachelor's Degree preferred.
- 1.5+ years of high call volume experience.
- 1+ years previous experience in inside sales/telesales or sales support preferred.
- Focused and detail-oriented with the ability to handle multiple assignments promptly and effectively.
- Ability to manage time effectively and work independently without direct supervision.
- Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, and customer service skills.
- Analytical and general math skills required.
- Ability to react quickly and decisively to resolve customer issues.
- Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects.
About The LaSalle Group: We are an Equal Opportunity Employer and offer a comprehensive benefits package, including medical, dental, and vision coverage, family medical leave, worker's compensation, paid leave, and sick leave.
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