Technical Support Specialist

2 days ago


Salt Lake, Utah, United States Oracle Full time

About the Position: We are seeking a Senior Technical Support IC3 to join our Support organization at Oracle. In this role, you will provide strategic technical support to customers and serve as an advocate for their needs.

Responsibilities:

  • Deliver post-sales support and solutions to customers, resolving non-technical inquiries and technical questions.
  • Facilitate customer relationships with Support and provide advice and assistance to internal employees.
  • Create/utilize automated technology and instrumentation to diagnose, document, and resolve customer issues.
  • Routinely address complex, critical customer issues and research and develop solutions independently.

Requirements:

  • Experience in the Oracle Account Payables accounting lifecycle, including knowledge of common enterprise structures, transaction processing, financial reporting, and interfaces.
  • Support or Consulting experience with Oracle Financials or other ERP Financial solution is preferred.
  • Top 4 skills: Troubleshooting experience, Enterprise Resource Planning (ERP) Application experience, Java experience, and Excellent written and verbal communication skills.

Benefits:

  • A comprehensive benefits package including medical, dental, and vision insurance, short-term disability, long-term disability, life insurance, and AD&D.
  • Paid time off, accrued vacation, 11 paid holidays, paid sick leave, and paid parental leave.
  • Employee Stock Purchase Plan, financial planning, and group legal services.

Estimated Salary: $95,600 per annum.



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