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Inside Sales Concierge Specialist

2 months ago


West Hollywood, United States Jason Emer, MD Full time
Job Title: Inside Sales Concierge Specialist

At Jason Emer, MD, we are seeking a highly skilled and motivated Inside Sales Concierge Specialist to join our team. As a key member of our sales team, you will play a vital role in handling all inbound and outbound communication with potential, new, and existing patients.

Key Responsibilities:
  • Communication and Lead Management: Seamlessly schedule paid consultations for patients, ensuring a smooth and efficient process.
  • Patient Engagement: Professionally handle incoming calls and emails, providing prompt and courteous responses.
  • Social Media Management: Manage patient inquiries across various communication channels, including phone, email, SMS/MMS, social media, and online chat.
  • Lead Engagement: Adhere meticulously to lead engagement protocols to optimize conversion rates.
  • Product and Service Information: Offer comprehensive product and service information to patients, addressing their queries and concerns effectively.
  • Customer Records: Maintain up-to-date customer records in CRM and other systems, ensuring accuracy and completeness.
  • Follow-up and Confirmation: Follow up on patient calls and emails promptly, ensuring no inquiries are left unanswered.
  • Documentation: Thoroughly document all interactions and activities according to established protocols.
Requirements:
  • Communication and Interpersonal Skills: Excellent communication, interpersonal, and relationship-building skills.
  • Salesforce Experience: Salesforce 2+ years of intermediate experience.
  • Computer Skills: Strong computer skills, including proficiency in using electronic medical records (EMR) systems for documentation.
  • Call Center Experience: 2+ years of call center experience.
  • Sales Experience: 1+ years of sales experience.
What We Offer:

As an Inside Sales Concierge Specialist at Jason Emer, MD, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with cross-functional teams to drive sales success. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are committed to providing our patients with exceptional care and service, and we are seeking a dedicated and results-driven individual to join our team. If you are passionate about delivering outstanding customer service and driving sales success, we encourage you to apply for this exciting opportunity.