Customer Support Specialist
4 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support through our cloud-based technology solutions.
Key Responsibilities:
- Obtain all relevant information to handle product and service inquiries.
- Deal directly with customers either by telephone or electronically.
- Provide remote support to our customers.
- Create customer satisfaction in every call/chat that comes into the system.
- Making outbound sales and scheduling demos for our inside sales agents.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Direct requests and unresolved issues to the designated resource.
- Record details of inquiries, comments, and complaints.
- Maintain a customer database.
- Communicate and coordinate with internal departments.
Preferred Qualifications:
- Previous documented SaaS Experience.
- At least 1 year of experience in customer-facing roles (Customer Service or Customer Success).
- Excellent interpersonal verbal and written communication skills.
- Ability to work independently, a positive attitude and a team player mentality.
- Proficiency in MS Office applications.
- Excellent customer-focused service skills.
- Attention to detail, aptitude for learning and a passion for solving problems.
- Basic proficiency in all common office technology and general computer savvy-ness.
- Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor and Google Drive.
- Effective writing and communication skills.
- Ability to take initiative and manage multiple tasks and projects.
- Excellent interpersonal and organizational skills.
- A track record of closing deals.
- Self-motivated, creative, and flexible with the ability to perform well under pressure.
- Ability to work in a fast-paced, entrepreneurial environment.
- Strong communication and presentation skills.
- Ability to take initiative and manage multiple tasks and projects.
About Us:
At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.
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