Customer Support Specialist

4 weeks ago


West Hollywood, United States Ideatree Full time
Job Title: Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support through our cloud-based technology solutions.

Key Responsibilities:

  • Obtain all relevant information to handle product and service inquiries.
  • Deal directly with customers either by telephone or electronically.
  • Provide remote support to our customers.
  • Create customer satisfaction in every call/chat that comes into the system.
  • Making outbound sales and scheduling demos for our inside sales agents.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Direct requests and unresolved issues to the designated resource.
  • Record details of inquiries, comments, and complaints.
  • Maintain a customer database.
  • Communicate and coordinate with internal departments.

Preferred Qualifications:

  • Previous documented SaaS Experience.
  • At least 1 year of experience in customer-facing roles (Customer Service or Customer Success).
  • Excellent interpersonal verbal and written communication skills.
  • Ability to work independently, a positive attitude and a team player mentality.
  • Proficiency in MS Office applications.
  • Excellent customer-focused service skills.
  • Attention to detail, aptitude for learning and a passion for solving problems.
  • Basic proficiency in all common office technology and general computer savvy-ness.
  • Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor and Google Drive.
  • Effective writing and communication skills.
  • Ability to take initiative and manage multiple tasks and projects.
  • Excellent interpersonal and organizational skills.
  • A track record of closing deals.
  • Self-motivated, creative, and flexible with the ability to perform well under pressure.
  • Ability to work in a fast-paced, entrepreneurial environment.
  • Strong communication and presentation skills.
  • Ability to take initiative and manage multiple tasks and projects.

About Us:

At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.



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