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Case Manager

2 months ago

Fairbanks, Alaska, United States Hearts and Hands of Care Full time
Job Summary

We are seeking a highly skilled and compassionate Case Manager to join our team at Hearts & Hands of Care, Inc. As a Case Manager, you will play a vital role in ensuring the well-being and quality of life for our consumers.

Key Responsibilities
  • Provide administrative support to the program team, including data entry, file maintenance, and record-keeping.
  • Develop and maintain relationships with consumers, their families, and healthcare providers to ensure seamless care coordination.
  • Conduct initial and annual assessments, as well as expedited assessments and amendments, to ensure compliance with state and federal regulations.
  • Process new consumer intake documentation, including verification of diagnosis and consumer supplies requests.
  • Facilitate consumer meetings, home visits, and fair hearings to ensure program compliance and safety procedures.
  • Handle confidential and sensitive information with poise, tact, and diplomacy.
  • Perform other duties as assigned, including critical incident reporting and data analysis.
Requirements
  • High school diploma or equivalent required; 2 years of experience in the healthcare field preferred.
  • Strong interpersonal skills, customer service, and communication skills.
  • Knowledge of HIPAA laws and ability to maintain confidential medical and personal records.
  • Proficiency in Microsoft software applications, including Word, Excel, and Outlook.
  • Ability to work independently and as part of a team, with a high level of poise, tact, and diplomacy.
Work Environment
  • Office setting with prolonged sitting.
  • Extended hours, including evenings and weekends, may be required.
  • Travel to and from clients' residences may be necessary.
Benefits
  • Competitive pay and benefits package.
  • Paid time off and healthcare benefits.
  • Dental, vision, and life insurance.
  • Health savings account and 401(k) savings plan.