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Service Advisor Lia Toyota Northampton
2 months ago
Lia Toyota Northampton is seeking a skilled Service Advisor to oversee the flow of our Drive Lane, ensuring customers receive prompt, courteous, and effective service.
Key Responsibilities- Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.
- Ensure that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Must hold a high school diploma or equivalent.
- Excellent customer service skills.
- Basic Computer skills.
- Positive, friendly attitude, along with a customer service mentality.
- Enjoy working in a fast-paced environment.
- Excellent oral and written communication skills.
- Must have a clean and valid driver's license.
- Medical, Dental and Vision.
- 401K Plan with Employer Match.
- Continued education, manufacturer hands-on and web-based training.
- Paid Time Off.
- Paid Weekly.
- An employer-funded Life Insurance Plan.
- Discounts on services and parts.
- Employee vehicle purchase plans.
- Company-provided uniforms.
Lia Group Companies, founded in 1979, consist of Lia Auto Group, Vent Fitness, BurgerFi, and various commercial properties. Our team of over 1500 dedicated team members at 23 locations throughout NY, MA, and CT offer quality products and deliver exceptional consumer experiences for over 35 years.
We have a long history of success and growth, providing a continuous opportunity for development. We offer competitive wages, generous benefits, a safety-conscious, drug-free work environment. We seek those who can help us take our growth and service to the next levels.
CommunityWe are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.
