IT Support Specialist

6 days ago


Woodbridge, Virginia, United States Global Channel Management Full time
About the Job

Global Channel Management is seeking a skilled IT User Support Specialist to join our team. As a key member of our IT department, you will provide high-level technical support to our staffed locations and remote offices.

Key Responsibilities
  • Provide second-level end-user PC support for staffed locations and remote offices.
  • Offer high-level on-site call center support, including configuration, installation, and troubleshooting of PC hardware and software.
  • Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite, and other applications.
  • Provide incident and problem summaries, status reports, and project status as required.
  • Comply with and support ITIL change-incident-problem-asset management processes and work instructions.
  • Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end-user technology issues and incidents.
  • Maintain highly accurate inventory records.
  • Provide end-user training and knowledge documentation.
  • Deploy, procure, and collect desktop equipment from end users.
Requirements

This role requires a strong technical background and excellent communication skills. Under limited supervision, you will respond to problems through discussion with users, including troubleshooting, fault rectification, and problem escalation.



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