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Customer Service Liaison

2 months ago

Woodbridge, Virginia, United States Prince William County Service Authority Full time
Job Summary

We are seeking a highly skilled Customer Correspondence Specialist to join our team at Prince William County Service Authority.

The successful candidate will be responsible for receiving, researching, and responding to written customer correspondence, including general email inquiries and account inquiries.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Research and resolve customer issues related to account history documentation and lien payments
  • Communicate with customers to resolve pay arrangement and statement copy requests
  • Collaborate with the Customer Service department to ensure seamless communication and resolution of customer issues

Requirements:

  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong research and problem-solving skills
  • Proficiency in using computer software and systems

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information].