HR Leave Specialist
2 days ago
At Mass General Brigham, we are committed to supporting patient care, research, and teaching while fostering a culture of diversity, equity, and inclusion. As a Leave Administration Specialist, you will play a critical role in ensuring that our employees receive the support they need to balance their work and personal responsibilities.
Key Responsibilities:
- Respond to customer inquiries and prioritize tasks according to established procedures and guidelines
- Interpret and communicate leave policies, federal and state leave laws, and collective bargaining agreements to customers
- Provide instructions to employees, department managers, and others on leave procedures
- Meet performance metrics and ensure accurate record-keeping
- Collaborate with Occupational Health and external stakeholders on the return from leave process
- Process leaves in a case management system
- Notify employees of leave status and implications on pay and benefits
- Maintain accurate leave records for employees
- Review medical certifications and contact medical providers for clarification
- Work with third-party vendors and external stakeholders to ensure accurate leave information
- Support leadership with special projects as needed
- Perform payroll activities to support leave timekeepers
- Investigate leave requests through telephone and written contact with relevant parties
- Document and communicate leave decisions
- Provide timely follow-up to customer questions and concerns
- Research and solve individual employee leave issues; recognize system problems and raise to the leadership team
- Interact with vendors to ensure accurate benefit payments
- Analyze and problem solve situations and propose solutions within acceptable timeframes, routing or escalating complex transactions to the Team Lead for resolution
- Stay updated on changing leave laws and company policies
- Ensure compliance with company policies, procedures, and leave laws
- Continually adapt to changes in processes, technology, and platforms
- Ensure delivery of business results by meeting or exceeding all service level agreements and delivering on high quality services that meet or exceed customer expectations
Requirements:
- 1+ years of related leave administration, Human Resources, or other benefit experience or 6+ months of leave assistant experience
- Bachelor's degree or relevant professional experience preferred
- Experience in the healthcare industry and shared services/internal service delivery role preferred
- Proficiency with Office 365 and familiarity with ServiceNow for case/knowledge management
- A combination of education and experience may be substituted for requirements
Mass General Brigham is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified candidates who share our commitment to excellence and our values of Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, and Teamwork & Collaboration.
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