HR Leave Specialist

2 days ago


Somerville, Massachusetts, United States Mass General Brigham Full time
{"title": "Leave Administration Specialist", "subtitle": "Supporting Patient Care and Employee Well-being", "content": "

At Mass General Brigham, we are committed to supporting patient care, research, and teaching while fostering a culture of diversity, equity, and inclusion. As a Leave Administration Specialist, you will play a critical role in ensuring that our employees receive the support they need to balance their work and personal responsibilities.

Key Responsibilities:

  • Respond to customer inquiries and prioritize tasks according to established procedures and guidelines
  • Interpret and communicate leave policies, federal and state leave laws, and collective bargaining agreements to customers
  • Provide instructions to employees, department managers, and others on leave procedures
  • Meet performance metrics and ensure accurate record-keeping
  • Collaborate with Occupational Health and external stakeholders on the return from leave process
  • Process leaves in a case management system
  • Notify employees of leave status and implications on pay and benefits
  • Maintain accurate leave records for employees
  • Review medical certifications and contact medical providers for clarification
  • Work with third-party vendors and external stakeholders to ensure accurate leave information
  • Support leadership with special projects as needed
  • Perform payroll activities to support leave timekeepers
  • Investigate leave requests through telephone and written contact with relevant parties
  • Document and communicate leave decisions
  • Provide timely follow-up to customer questions and concerns
  • Research and solve individual employee leave issues; recognize system problems and raise to the leadership team
  • Interact with vendors to ensure accurate benefit payments
  • Analyze and problem solve situations and propose solutions within acceptable timeframes, routing or escalating complex transactions to the Team Lead for resolution
  • Stay updated on changing leave laws and company policies
  • Ensure compliance with company policies, procedures, and leave laws
  • Continually adapt to changes in processes, technology, and platforms
  • Ensure delivery of business results by meeting or exceeding all service level agreements and delivering on high quality services that meet or exceed customer expectations

Requirements:

  • 1+ years of related leave administration, Human Resources, or other benefit experience or 6+ months of leave assistant experience
  • Bachelor's degree or relevant professional experience preferred
  • Experience in the healthcare industry and shared services/internal service delivery role preferred
  • Proficiency with Office 365 and familiarity with ServiceNow for case/knowledge management
  • A combination of education and experience may be substituted for requirements

Mass General Brigham is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified candidates who share our commitment to excellence and our values of Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, and Teamwork & Collaboration.

"}
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