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Healthcare Communication Assistant

2 months ago

Columbus, Ohio, United States Ohio State University Wexner Medical Center Full time

Position Overview

The role serves as the key liaison at the Hospital Switchboard, which operates as the Public Information Control Center for the Medical Center around the clock. This position encompasses directory assistance, digital paging, and public address announcements, including emergency codes. It also involves screening inquiries for patient information and connecting callers with the appropriate departmental resources, along with training new personnel.

Key Responsibilities

Accountable for delivering exceptional customer service by providing accurate information to callers and routing calls to the correct staff members. This includes managing both internal and external communications through an integrated telephone system, initiating overhead paging, activating pagers, sharing patient details, and ensuring effective communication during emergency situations.

Organizational Standards

  • Adheres to the policies and procedures of the Medical Center, including attendance and dress code regulations.
  • Embodies the Intensive Caring Value statements through positive interactions with patients and guests, fostering effective relationships with staff, and setting and achieving personal development objectives.