Customer Service Representative

17 hours ago

Columbus, Ohio, United States Wing Assistant Full time

Please ensure you meet the requirements for this role before applying. Wing Assistant is looking for a Customer Service Representative to join our team. We are a company that is redefining the future of work for companies worldwide.

About the Role:

We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing inbound and outbound calls, resolving customer concerns effectively and efficiently, and building sustainable relationships and trust with customer accounts through open and interactive communication.

Responsibilities:

  • Manage inbound and outbound calls
  • Resolve customer concerns effectively and efficiently
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Ensure customer satisfaction in every interaction
  • Keep records of customer interactions, process and update customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Ad hoc tasks

Qualifications:

  • At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
  • Excellent English communication skills, both written and verbal (at least B2 level)
  • Excellent phone, email, and instant messaging communication skills
  • Solid organizational and time management skills
  • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
  • Experience with word-processing software and spreadsheets (e.g., MS Office)
  • Knowledge of online calendars and scheduling (e.g., Google Calendar)
  • Proactive & confident with keen attention to details

Technical Requirements:

  • USB Headset with Noise Cancellation feature
  • Working Webcam
  • Computer with at least 1.8 GHz processor and at least 4GB RAM
  • Main Internet Service Speed: at least 25 Mbps cable connection
  • Backup Internet Service Speed: at least 10 Mbps

Benefits:

  • Performance Incentives
  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary:

Entry Level (1-3 years of experience): Up to $3,200

Intermediate Level (3-5 years of experience): Up to $4,000

Expert Level (5+ years of experience): Up to $5,000

Please note:

Only qualified candidates will be invited to take the assessment & scheduled for an interview.

We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

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