Commercial Claims Manager

4 days ago

Marlborough, Massachusetts, United States Complete Staffing Solutions Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and experienced Commercial Claims Specialist to join our team at Complete Staffing Solutions. As a key member of our organization, you will be responsible for overseeing the commercial claims management function, interacting with internal stakeholders, customers, vendors, and regulatory constituencies as needed.

Key Responsibilities:

  • **Claims Management:**
    • Plan, organize, and monitor the daily activities of the commercial claims operations team.
    • Partner with staff to develop and implement Best Practices throughout the commercial claims operation, ensuring consistent delivery of high-quality claim outcomes.
    • Develop, drive, and continuously improve department SOPs and KPIs.
  • **Strategic Planning:**
    • Assist in the development and formulation of claims handling strategies to achieve greatest efficiency and cost control in multiple jurisdictions.
    • Manage claims staff in regulatory and statutory compliance efforts.
  • **Performance Management:**
    • Manage performance management duties, development planning, and coaching for direct reports, cascading throughout the claims operation.
    • Assist in the development and maintenance of departmental staffing strategy.
  • **Skills and Qualifications:**
    • Demonstrate mastery of commercial auto, property, and liability claims management.
    • 5-7+ years of progressive experience in leading, developing, and overseeing multiple state claims management.
    • Extensive technical knowledge, especially in multi-jurisdictional claim management standards, practices, and procedures, with a focus on commercial claims management.
    • Proficiency in establishing strategic metrics and goals for measuring success across the claims department.
    • Strong interpersonal skills, with the ability to forge strong working relationships with internal and external business leaders.
    • Ability to manage competing demands while being extremely adaptable and flexible.
    • Excellent project management, business writing, and oral communication skills.
    • Candidate must be adept at resolving escalated issues with claimants, consumers, customers, attorneys, and regulators.
    • Maintain the highest level of confidentiality at all times.
    • Ability to multi-task, follow up, and meet deadlines.
    • Strong attention to detail.
    • Ability to identify discrepancies and take initiative to research variances and correct.

Requirements:

  • Results-oriented, enthusiastic, and self-motivated manager capable of motivating and leading teams toward positive change and improvement.
  • Detail-oriented and strong analytical skills, adept at problem-solving and critical thinking.
  • Bachelor's degree required, Advanced degree preferred; insurance designations such as CPCU, ARM, etc. preferred.

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