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Technical Support Specialist

2 months ago

Arlington, Virginia, United States Nodel Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Node.Digital. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to deliver exceptional results.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to customers, resolving issues and answering questions in a professional and courteous manner.
  • Troubleshooting: Troubleshoot complex technical issues, identifying root causes and implementing solutions to prevent future occurrences.
  • Collaboration: Collaborate with cross-functional teams, including software development, testing, and deployment, to ensure seamless delivery of technical support services.
  • Documentation: Maintain accurate and up-to-date documentation of technical issues, resolutions, and customer interactions.
  • Communication: Communicate technical information to customers, stakeholders, and team members in a clear and concise manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6+ years of directly relevant experience in technical support, troubleshooting, and collaboration.
  • Skills: Strong technical skills, excellent communication and problem-solving skills, and ability to work in a fast-paced environment.
  • Certifications: DoD M Compliance at IAT Level I and Information Technology Infrastructure Library (ITIL) certification desired.
Benefits
  • Competitive Compensation: Competitive salary and benefits package, including medical, dental, vision, basic life, long-term disability, health saving account, 401K, three weeks of PTO, and 10 paid holidays.
  • Professional Development: Opportunities for professional growth and development, including pre-approved online training.