Technical Support Specialist
3 weeks ago
This role involves providing expert technical support to the University community, including repairs and replacements of faulty equipment, software installations, network connectivity, and printing services.
Duties and Responsibilities:- Troubleshooting computer-related issues with a high level of expertise
- Hardware/Software Support: repairing laptops and desktops, ordering parts, working with vendors, software and hardware installations, supporting university events, and documentation management
- Mentoring and training on Technical Support processes and procedures for optimal efficiency
- Providing exceptional customer service to meet the needs of diverse users
- Staying up-to-date with emerging technologies and innovations in hardware and software
- Working extended hours when required, including late evenings, weekends, or holidays
- An Associate's Degree is mandatory; alternatively, a certificate from a reputable technical institute may be considered as equivalent
- A+ certification is a requirement for this position
- Excellent troubleshooting and customer service skills are essential
- Strong communication skills, both written and verbal, are necessary for effective collaboration
- Microsoft MCSA, MCSE, Lenovo certification, Network+, familiarity with Jira, Apple MAC OS, Adobe Creative Suite, 3D printing, and innovative technologies such as AI and VR would be beneficial
- A+ certification is mandatory
- Lenovo certification is required, which can be obtained after hiring
The position requires working in a general office environment
Estimated Annual Salary:$48,000 - $68,000
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