Technical Support Specialist

3 weeks ago


South Orange, New Jersey, United States Seton Hall University Full time
PC Support Specialist

This role involves providing expert technical support to the University community, including repairs and replacements of faulty equipment, software installations, network connectivity, and printing services.

Duties and Responsibilities:
  • Troubleshooting computer-related issues with a high level of expertise
  • Hardware/Software Support: repairing laptops and desktops, ordering parts, working with vendors, software and hardware installations, supporting university events, and documentation management
  • Mentoring and training on Technical Support processes and procedures for optimal efficiency
  • Providing exceptional customer service to meet the needs of diverse users
  • Staying up-to-date with emerging technologies and innovations in hardware and software
  • Working extended hours when required, including late evenings, weekends, or holidays
Required Qualifications:
  • An Associate's Degree is mandatory; alternatively, a certificate from a reputable technical institute may be considered as equivalent
  • A+ certification is a requirement for this position
  • Excellent troubleshooting and customer service skills are essential
  • Strong communication skills, both written and verbal, are necessary for effective collaboration
Desired Qualifications:
  • Microsoft MCSA, MCSE, Lenovo certification, Network+, familiarity with Jira, Apple MAC OS, Adobe Creative Suite, 3D printing, and innovative technologies such as AI and VR would be beneficial
Licenses and Certificates:
  • A+ certification is mandatory
  • Lenovo certification is required, which can be obtained after hiring
Work Environment:

The position requires working in a general office environment

Estimated Annual Salary:

$48,000 - $68,000



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