Technical Support Expert
4 weeks ago
Job Overview:
The PC Support Specialist plays a vital role in providing expert technical support to the University user community.
Key Responsibilities:
- Troubleshoot computer-related issues and provide hardware/software support.
- Repair laptops and desktop computers, order computer parts, work with vendors, install software and hardware, and ensure computers are functioning during university events.
- Support and troubleshoot peripherals such as printers, scanners, monitors, keyboards, mice, and external drives.
- Mentor staff on Tech Support processes and procedures and deliver excellent customer service.
- Stay up-to-date with emerging hardware and technology trends.
- Work extended hours when needed and move/install computer equipment around the university.
Requirements:
- Associate's Degree required; certificate from a technical institute may substitute.
- A+ certification required; strong troubleshooting and customer service skills, good communication skills (written and verbal).
Benefits:
- Familiarity with Jira, Apple MAC OS, Adobe Creative Suite, 3D printing, Innovative Technologies (AI, VR) is a plus.
- Licenses and Certificates: A+ certification Required, Lenovo certification (Required to obtain after hiring).
- Salary Grade: Staff Non-Union - SN140.
- Exempt/Nonexempt: Nonexempt.
- Physical Demands: General Office Environment.
Estimated Salary:$62,000-$82,000 per year, based on location and experience.
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