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Customer Service Representative
2 months ago
The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a high level of customer service skills, with the ability to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Key Responsibilities- Greet and Assist Members: Greet members, prospective members and guests, providing exceptional customer service and ensuring a positive member experience.
- Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Account Management: Facilitate needed updates to member's accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
- Shift Closing and Bank Deposit: Close shift for that business day and create a bank deposit for next day.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Customer service background preferred.
- Basic Computer Proficiency: Basic computer proficiency required.
- Passion for Fitness and Health: A passion for fitness and health is a must.
- Upbeat and Positive Attitude: Upbeat and positive attitude required.
- Punctuality and Reliability: Punctuality and reliability is a must.
- CPR Certification: CPR certification required.
- High School Diploma/GED Equivalent: High School diploma/GED equivalent required.
- Age Requirement: Must be 18 years of age or older.
- Standing and Walking: Continual standing and walking during shift.
- Talking and Listening: Continual talking in person or on the phone during shift.
- Ability to Work 3rd Shift: Ability to work 3rd shift (overnights).
- Lifting and Bending: Must be able to occassionally lift up to 50 lbs.
- Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.
