Service Advisor
1 week ago
We are seeking a highly skilled and customer-focused Service Advisor to join our team at The Lia Group. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle ownership experience.
Key Responsibilities
- Oversee the flow of our Drive Lane to ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.
- Ensure that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
Requirements
- Must hold a high school diploma or equivalent.
- Excellent customer service skills.
- Basic computer skills.
- Positive, friendly attitude, along with a customer service mentality.
- Enjoy working in a fast-paced environment.
- Excellent verbal and written communication skills.
- Must have a clean and valid driver's license.
Benefits
- Medical, dental, and vision insurance.
- 401K plan with employer match.
- Continued education, manufacturer hands-on and web-based training.
- Paid time off.
- Paid weekly.
- An employer-funded life insurance plan.
- Discounts on services and parts.
- Employee vehicle purchase plans.
- Company-provided uniforms.
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