Service Advisor

1 week ago


Brewster, New York, United States The Lia Group Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at The Lia Group. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle ownership experience.

Key Responsibilities

  • Oversee the flow of our Drive Lane to ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.
  • Ensure that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.

Requirements

  • Must hold a high school diploma or equivalent.
  • Excellent customer service skills.
  • Basic computer skills.
  • Positive, friendly attitude, along with a customer service mentality.
  • Enjoy working in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Must have a clean and valid driver's license.

Benefits

  • Medical, dental, and vision insurance.
  • 401K plan with employer match.
  • Continued education, manufacturer hands-on and web-based training.
  • Paid time off.
  • Paid weekly.
  • An employer-funded life insurance plan.
  • Discounts on services and parts.
  • Employee vehicle purchase plans.
  • Company-provided uniforms.

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