Marketing Coordinator

2 days ago

Alpharetta GA USA, United States HEI Hotels & Resorts Full time
Job Title: Marketing Coordinator

Join HEI Hotels & Resorts as a Marketing Coordinator and be part of a dynamic team that delivers exceptional experiences for our guests. As a Marketing Coordinator, you will play a key role in supporting the Sales Team in the administrative functions required for effective hotel sales and management.

Responsibilities:
  • Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence, taking booking inquiry information via phone and preparing proper paperwork.
  • Use various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.
  • Answer telephone and respond to caller inquiries, speaking in a clear and pleasant manner, exercising decision-making skills to direct caller's requests.
  • Distribute documents to appropriate persons and locations to ensure prompt processing of time-sensitive information by hotel and supplier staff.
  • Handle individual reservations for VIP clients, ensuring that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
  • Organize, file, and retrieve documents in appropriate binders to maintain essential records used in the department operation.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.
Qualifications:
  • Hotel experience preferred.
  • High School Diploma, Bachelor's Degree preferred.
  • Basic administrative knowledge, such as business letters, formats, and telephone etiquette.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
  • Ability to access and accurately input information into a computer using Microsoft Office Suite.
  • Ability to follow written and verbal instructions.
  • Ability to stand and/or sit and continuously perform essential job functions for the duration of the shift with or without reasonable accommodation.
  • Ability to set up and maintain filing systems.
  • Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.
Benefits:

HEI Hotels & Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you.

For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA.

For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Work today, get paid today. We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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