Customer Service Associate
2 weeks ago
Receiving and Processing Duties: Engage with clients who are delivering garments. It is essential to categorize the clothing based on type, such as tops, gowns, and trousers, as well as by material for items requiring special attention. If clients have specific requests, such as stain removal or button replacement, the associate must document these requests accordingly.
Responsibilities also include tallying the number of garments for cleaning, identifying items by color and type on the receipt, and calculating the total cost of the cleaning service. Clients may settle their bills upon dropping off their items, and the associate will handle the payment process. A copy of the receipt is provided to the client, along with information regarding when their items will be available for collection. Additionally, respond to phone inquiries, provide information about pricing and operational hours, and notify clients when their items are ready for pickup.
Customer Assistance: Aid clients in retrieving their garments. Verify the receipt to ensure all items are accounted for before handing them over. Communicate any issues regarding special requests to the clients. Address client inquiries and resolve complaints effectively.
Job Types: Full-time, Part-time
Compensation: $14.00 per hour
Expected Hours: 20 – 40 hours per week
Benefits Include:
- Employee discounts
- Flexible scheduling options
Work Environment: In-person
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