Customer Service Representative

1 week ago

Katy, Texas, United States Kirsten and Associates Full time
Job Description

This is a remote position.


As a leading global house of brands, Kirsten and Associates builds on their world-class capabilities, delivers boldly on their corporate responsibility goals, and leverages their strengths, from financial power to digital expertise. All of this is in the service of developing their people, growing their brands, and better serving their customers and communities.

What to Expect
  • Responsibilities include supporting customers who reach out for reasons such as:
  • Placing an order
  • Checking an order status
  • Inquiring about a repair
  • Seeking product information/recommendations
  • Resolving an issue
  • Soft sales are required
  • Continuing Certification for Returned Cases will be held sometime after Service Partners have successfully completed this certification course and are servicing the Coach Program. Additional information will be sent via email.
This program has the potential to move to a digital customer response channel – email, chats, and SMS - with the potential for greater service revenue.

RequirementsCapabilities of Top Performing Service Partners for this Program
  • Respond to incoming contacts from customers in a professional and efficient manner.
  • Maintain knowledge and ability to articulate the brand, products, policies, and procedures effectively.
  • Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences.
  • Mitigate customer escalations through effective decision-making and problem-solving skills.
  • Leverage multiple systems and tools to handle customer contacts effectively.
  • Simultaneously handle multiple tasks including contact handling and data processing.
  • Passion for working within a group environment that delivers exceptional customer experiences.
  • Demonstrated customer service skills, preferably in a retail and/or contact center environment.
  • Effective decision-making, problem-solving, and follow-up skills.
  • Excellent verbal and written business communication skills.
  • Ability to multi-task in a fast-paced environment and handle shifting priorities.
  • Strong attention to detail.
  • Intermediate computer skills, including proficiency in Windows navigation and MS Office.
  • Luxury retail experience


Benefits Affordable PPO Healthcare and Dental Options Available

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