Collections Specialist

4 weeks ago


Union, New Jersey, United States OneMain Financial Full time

Delinquency Resolution Specialist Role

As a Delinquency Resolution Specialist at OneMain Financial, you will play a crucial role in helping customers resolve their financial obligations. Your primary responsibility will be to contact customers to arrange for repayment or settlement of account balances.

Key Responsibilities:

  • Work with customers in a consultative manner to resolve account matters
  • Negotiate with customers to renew loans or resolve delinquencies
  • Commit to excellent customer service and prioritize multiple responsibilities
  • Utilize strong negotiation skills to resolve customer delinquencies

Requirements:

  • High school diploma or equivalent

Preferred Qualifications:

  • Collections or customer service experience
  • Bilingual (language requirement per need)

Benefits:

  • Annual salary plus incentives
  • Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial is dedicated to improving the financial well-being of hardworking Americans. We offer responsible access to credit and a growing suite of personal loans, credit cards, and other products to help people borrow better and work toward a brighter future.



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