Banking Center Sales and Service Lead

1 week ago


Kent Washington, United States First Citizens Bank Full time

Job Summary:

This position manages the day-to-day operations of a banking center, ensuring seamless customer service and sales experiences. The ideal candidate will possess excellent communication skills, a strong understanding of financial services, and the ability to lead a team to achieve sales and customer satisfaction goals.

Key Responsibilities:

  • Customer Service: Foster strong relationships with customers, providing personalized support and solutions to meet their financial needs.
  • Sales and Revenue Growth: Identify and pursue sales opportunities, working closely with colleagues to drive revenue growth and achieve sales targets.
  • Operations and Administration: Ensure compliance with regulatory requirements, bank policies, and procedures, maintaining a high level of operational efficiency and accuracy.
  • Team Leadership: Lead and develop a team of banking center staff, providing coaching, guidance, and support to ensure excellent customer service and sales performance.

Requirements:

  • Education: High School Diploma or equivalent required; 2 years of experience in financial services, customer service, and bank operations or branch operations management preferred.
  • Skills: Financial literacy, knowledge of business lending, deposit, and cash management solutions, operations management.

Compensation and Benefits:

First Citizens Bank offers a competitive compensation package, including a base salary range of $22.71 to $32.00, as well as variable incentives, bonuses, benefits, and other awards as outlined in the offer of employment. Our comprehensive benefits program is designed to meet the needs of our associates, including customized offerings to support families, however defined.



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