Front Desk Representative

4 days ago


McKinney, Texas, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued guests. Your primary responsibilities will include:

  • Registering guests and handling check-ins and check-outs in a friendly and efficient manner.
  • Providing information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Maintaining accurate records and handling guest requests and concerns in a professional and courteous manner.
  • Working collaboratively with other departments to ensure a positive guest experience.
  • Staying up-to-date on hotel policies, procedures, and services to provide informed and helpful assistance to guests.
Responsibilities

As a Front Desk Agent, you will be responsible for:

  • Providing exceptional customer service and ensuring a positive guest experience.
  • Registering guests and handling check-ins and check-outs in a friendly and efficient manner.
  • Providing information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Maintaining accurate records and handling guest requests and concerns in a professional and courteous manner.
  • Working collaboratively with other departments to ensure a positive guest experience.
  • Staying up-to-date on hotel policies, procedures, and services to provide informed and helpful assistance to guests.
Requirements

To be successful as a Front Desk Agent, you will need:

  • A high school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • A positive and upbeat personality with a desire to deliver outstanding customer service.
  • The ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • The ability to work well in a team environment and adapt to changing situations.
Benefits

Aimbridge Hospitality offers a competitive benefits package, including:

  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.


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