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LensCrafters - Retail Operations Supervisor

2 months ago

Bangor, Maine, United States EssilorLuxottica Full time

Requisition ID:
Store : Lens

Position:
Full-

Comprehensive Benefits:
Incentive Information At LensCrafters, we are dedicated to enhancing people's vision. Our success relies on a diverse team of individuals from various backgrounds.

Joining our organization provides an opportunity to gain insights into the optical sector while honing essential customer service and sales skills that will propel your career forward.

As the largest optical retailer in North America, LensCrafters boasts over 1,000 locations. Being part of the eyewear industry leader, Luxottica, our commitment to quality has established LensCrafters as a trusted name in vision care for more than 35 years.

GENERAL FUNCTION
The Retail Operations Supervisor serves as a pivotal leader in the absence of, or in collaboration with, the Store Manager, embodying the essence of a business owner within the marketplace and the LensCrafters organization.

This role represents LensCrafters as the premier destination for all vision-related needs within the community, ensuring the achievement of key performance metrics.


PRIMARY RESPONSIBILITIES
Enhances quality and drives improvements to surpass all key performance indicators (KPIs):

• Comparable Sales, % Sales to Plan; Conversion & Customer Count, Comparable Growth; Increased Foot Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives.

Possesses a robust understanding of retail operations, translating to positive sales outcomes and insights into market dynamics and competitors.

Collaborates with the store manager to lead and nurture the team, providing clear, constructive, and timely feedback while partnering on developmental initiatives.

Implements visual merchandising directives and upholds store presentation standards.

Maintains a positive rapport with healthcare professionals.

Ensures team adherence to all policies and procedures.

Handles administrative responsibilities.

Available to work a flexible schedule, including evenings and weekends.


BASIC QUALIFICATIONS
• High School diploma or equivalent
• 1 year of management/supervisory experience with direct reports
• Knowledge of retail operations, processes, and policies
• Strong basic math skills
• Familiarity with cash registers, computers, and calculators
• Proficient command of the English language for all written and verbal communication
• Excellent communication and listening skills
• Demonstrated high-level selling abilities
• Proven problem-solving skills

PREFERRED QUALIFICATIONS
• College degree or equivalent
• Previous leadership experience in retail and customer service sectors
• Understanding of basic optics
• Familiarity with current store merchandise
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Employee compensation is influenced by various factors, including geographical location, experience, qualifications, skills, and local minimum wage standards.

Additionally, a competitive bonus and/or commission structure may be offered, complementing a comprehensive total rewards package.

Benefits may encompass healthcare, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and in accordance with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities requiring assistance in the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.