Service Operations Assistant

2 weeks ago


Edmond, Oklahoma, United States tmveterans Full time

Position: Customer Service Assistant

Overview: The Customer Service Assistant plays a vital role in supporting the Customer Service Representative by handling various daily responsibilities.

Key Responsibilities:

  • Accurately input all orders, ensuring complete details such as coding, load numbers, purchase order numbers, and any specific instructions from clients.
  • Schedule pick-up and delivery appointments promptly to optimize equipment usage and minimize driver miles.
  • Assist the Customer Service Representative in maintaining customer websites, ensuring EDI compliance, and facilitating the timely closure of orders through customer platforms.
  • Support the Area Manager in cross-training and backup requirements for the Customer Service team.
  • Perform additional tasks as required.

Main Focus Areas: Managing appointment volumes and effective communication with management.

Essential Skills: Proficiency in Customer Service, Active Listening, Coordination, Service Orientation, Time Management, and Monitoring.

Supervisory Duties: Not applicable.

Qualifications:

  • Education: High School Diploma or GED.
  • Experience: A minimum of 2 years in a customer service role is preferred.
  • Language Proficiency: Must be able to communicate effectively in English, both verbally and in writing.
  • Problem-Solving Skills: Ability to address moderately complex issues and navigate various concrete variables in situations with limited standardization.
  • Computer Proficiency: Must be computer literate and willing to learn company-specific software. Basic knowledge of Microsoft Office is required.
  • Adaptability: Must be flexible and able to adjust to the changing needs of others in a fast-paced, high-pressure environment.

Physical Requirements: While performing essential job functions, the employee is regularly required to sit, talk, or listen. Frequent use of hands for handling tasks is necessary, along with occasional walking and reaching. The ability to lift or move up to 10 pounds may be required. Specific vision abilities include close vision and the ability to adjust focus.

Work Environment: The office is climate-controlled, and the noise level is typically moderate.



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