Customer Service Director

6 days ago


Lehi, Utah, United States Trove Brands Full time

**About Us**

Trove Brands is a dynamic and innovative company that prioritizes exceptional customer care through an empowered connection model. Our mission is to provide unparalleled service experiences, driving customer loyalty and satisfaction.

Job Summary

We are seeking a highly motivated and results-driven Customer Service Manager to lead our core support team. As the primary point of contact for customer inquiries, you will be responsible for managing a team of customer service representatives, ensuring they deliver top-notch service and exceeding customer expectations.

Responsibilities

  • Lead and motivate a team of customer service representatives to provide exceptional service to customers.
  • Analyze key performance indicators (KPIs) to identify areas for improvement and optimize customer service processes.


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