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Service Excellence Representative

2 months ago

Manchester, New Hampshire, United States Bangor Savings Bank Full time

Job Title: Customer Service Specialist

Company: Bangor Savings Bank

This role is dedicated to providing outstanding customer support while facilitating a broad spectrum of banking services tailored to clients with fundamental deposit and lending requirements. The primary duties encompass fostering and sustaining customer connections, executing teller transactions with precision, and advocating for bank offerings.

  • Encourage a customer-focused culture and mindset among team members
  • Engage in dialogues to comprehend customer needs and financial aspirations
  • Establish consumer and business deposit accounts and handle basic consumer loan applications
  • Maintain expertise in deposit services, offerings, and consumer lending products

Essential Competencies:

  • Integrity and Ethical Standards
  • Adaptability and Flexibility
  • Interpersonal Communication Skills
  • Collaborative Teamwork
  • Effective Decision Making

Qualifications:

  • High school diploma or equivalent
  • Two years of experience in retail banking, lending, sales, or customer service
  • Proven proficiency in basic lending practices and computer skills

Physical Demands:

  • Standard office environment
  • Moderate lifting and handling of coin bags
  • Standing, sitting, reaching, and walking

Employee Benefits:

At Bangor Savings Bank, we foster a nurturing environment for our employees to develop and thrive in their careers. We provide training opportunities, health and wellness programs, competitive pay, and recognition initiatives. Join us in positively impacting the lives of individuals in New England.