Field Service Technician

3 weeks ago

Orlando, Florida, United States Bell and Howell Full time

Job Summary: We are seeking a highly skilled Field Service Technician to join our team at Bell and Howell. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers in the field.

Key Responsibilities:

  • Install, troubleshoot, and repair a variety of industrial products, including printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, and robotics.
  • Schedule and perform regular predictive/preventive maintenance inspections on equipment.
  • Provide support by managing parts inventory, customer service calls, and preventative maintenance schedules.
  • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
  • Act as a liaison between the customer and other departments/functions of the company.
  • May need to provide an on-call level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.

Requirements:

  • High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.
  • Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills.
  • Associate degree preferred.

Work Environment: This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%. The work environment is a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.

Physical Requirements:

  • Ability to use standard and specialized hand, power, and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.
  • Requires lifting to waist seventy (70) pounds.
  • Requires walking and standing; using hands to feel objects; reaching; and requires balance.
  • Requires bending, stooping, kneeling, crouching, and/or crawling for periods of time.
  • Ability to work in a loud environment.
  • Ability to work in small, cramped areas.
  • Ability to work in elevated environment up to twenty (20) feet.

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