Field Service Engineer

6 days ago

Orlando, Florida, United States J&J Family of Companies Full time
Job Summary

Johnson & Johnson Vision is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing on-site technical product services, including installations, upgrades, preventative maintenance, and repairs for customers and sales groups.

Key Responsibilities

Installs, services, and repairs medical device equipment in external facilities to support sales teams and customers.

Functions as a primary resource for stakeholders, providing frequent status updates and documented service reports.

Operates efficiently to conclude all on-site installation, repair, maintenance, and test activities to factory specifications.

Ensures that installation, maintenance, and other work necessary is completed on time.

Identifies problems and recommends resolutions on existing products and procedures.

Analyzes service data to schedule proactive and reactive service.

Works closely with colleagues for knowledge and skills transfer.

Maintains a corporate vehicle and ensures it is properly maintained and calibrated.

Maintains trunk inventory, manages, and preserves calibrated test equipment and other electronic devices.

Ability to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.

Ability to acclimate to modified schedules and work weekends and off-hours as needed to support customer and business needs.

Requirements

Associate's degree or Technical Certification required (Electronics, Bio-Medical, Optical, Mechanical) is required. Bachelor's degree preferred.

A minimum of 4 years of experience in a related field.

Computer skills, familiar with Microsoft Office, Tableau, and similar software applications.

Maintains healthcare vendor credentialing as an employee for J&J Vision.

Up to 75% of travel, both domestically and internationally, with the ability to travel on short notice.

Works remotely 25% of the time, with 75% fieldwork.

Strong problem-solving, troubleshooting, and customer service skills.

Data analysis experience.

Excellent verbal and written communication skills.

Proficient in Project Management, Presentation, and organization.

Proficiency in Microsoft Office applications.

Demonstrated experience in driving customer satisfaction and work process improvement.

Ability to work weekends and off-hours to meet customer and business needs.

Valid US Driver's license and ability to operate a vehicle.

Ability to lift heavy equipment and perform tasks requiring standing, lifting, and bending.

Complies with safety rules and procedures, including wearing personal protective equipment (PPE).

Participates in incident investigations as needed.

Uses standard test equipment, including a digital multimeter.

Benefits

Johnson & Johnson Vision offers a comprehensive benefits package, including medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may also be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Employees are eligible for the following time off benefits: vacation – up to 120 hours per calendar year, sick time - up to 40 hours per calendar year, holiday pay, including Floating Holidays – up to 13 days per calendar year, and Work, Personal and Family Time - up to 40 hours per calendar year.

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