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Construction Products Support Specialist

1 month ago

Cleveland, Ohio, United States Rust-Oleum Corporation Full time
Job Summary

The Construction Products Support Specialist is a key role within our organization, responsible for providing technical support on Euclid Chemical construction products to distributor, contractor, and residential customers, as well as company sales and marketing staff, and design professionals. This includes support via telephone, responding to electronic requests for product support, participating in customer sales training, and assisting in the development of new products and technical sales tools.

This position is a Cleveland, OH based hybrid position, with the expectation of working 3 days a week at our Cleveland campus, with the ability to be in the office more during training.

Main Responsibilities
  • Provide and track excellent front-line telephone/electronic service and support for Euclid Chemical construction products.
  • Schedule and manage telephone support coverage, working with other Construction Products Support Specialists, Product Managers, and marketing staff.
  • Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
  • Assist in product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.
  • Interact as a reliable peer, especially to sales representatives, product managers, marketing communications staff, customer service, business development, R&D/product development, and the operations group.
  • Maintain electronic product technical files.
  • Help plan and provide product training and demonstrations to internal and external customers.
  • Occasional travel to construction jobsites or customer locations to provide product support may be required.

Requirements
  • Associates degree or equivalent industry experience.
  • Previous call center support experience, or related field.
  • Construction and/or concrete knowledge preferred.

Benefits
  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Short Term/Long Term Disability.
  • Parental Leave.
  • 401k with company match.
  • Defined benefit pension plan.
  • Generous vacation and holiday time.

About Us

The Euclid Chemical Company, based in Cleveland, Ohio, is a leading manufacturer of products for the concrete and masonry construction industry in North America. For over a century, Euclid Chemical has developed strong relationships with contractors, specifiers, owners, building materials suppliers, and concrete producers, offering high-quality products and industry-leading technical support.

Euclid Chemical provides products and technologies that include admixtures, fiber, integral color, shotcrete, grouts, repair mortars, bonding agents, adhesives, coatings, curing and sealing compounds, dry shake hardeners, joint fillers, sealants, densifiers, waterproofing, repair, and other products. Our leading brands, including Euco, Eucon, Plastol, Increte, Tuf-Strand, Fiberstrand, Dural, Vandex, QWIKjoint, and EucoRepair, are known in the concrete industry for innovation and high quality, verified through ISO 9001 certification.

With the expertise to provide complete solutions for every concrete project, Euclid Chemical provides in-house support services, including research and development, petrographic analysis, continuing education seminars, contractor and distributor training programs, and consultation services for contractors, architects, engineers, and owners. Leveraging these strengths, Euclid Chemical is a trusted partner for success in the challenging concrete construction market.