Construction Products Support Specialist
3 weeks ago
The Construction Products Support Specialist is a key role within RPM International Inc, responsible for providing technical support on Euclid Chemical construction products to distributor, contractor, and residential customers, as well as company sales and marketing staff, and design professionals. This includes support via telephone, responding to electronic requests for product support, participating in customer sales training, and assisting in the development of new products and technical sales tools. The ideal candidate will demonstrate an enthusiastic commitment to providing industry-leading service and support to internal and external Euclid Chemical customers, with a focus on personal growth in product knowledge and industry experience.
Key Responsibilities:
- Provide and track excellent front-line telephone/electronic service and support for Euclid Chemical construction products.
- Schedule and manage telephone support coverage, working with other Construction Products Support Specialists, Product Managers, and marketing staff.
- Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
- Assist in product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.
- Interact as a reliable peer, especially to sales representatives, product managers, marketing communications staff, customer service, business development, R&D/product development, and the operations group.
- Maintain electronic product technical files.
- Help plan and provide product training and demonstrations to internal and external customers.
- Occasional travel to construction jobsites or customer locations to provide product support may be required.
Requirements:
- Associates degree or equivalent industry experience.
- Previous call center support experience, or related field.
- Construction and/or concrete knowledge preferred.
Benefits:
- Medical, Dental, and Vision coverage.
- Life Insurance.
- Short Term/Long Term Disability.
- Parental Leave.
- 401k with company match.
- Defined benefit pension plan.
- Generous vacation and holiday time.
Salary:
- $50,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience).
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