Product Support Specialist
3 weeks ago
Key Responsibilities:
- Coordinate with team members to support new product developments and existing product enhancements.
- Meet weekly with Account Managers and Content Specialists to review accounts and discuss strategy.
- Support remote employees and resellers with training and general headquarters support.
- Work with the territory team to address customer problems and derive solutions.
- Assist partners with product-related issues and requests.
- Execute onboarding tasks, including hosting implementation calls and coordinating website development.
- Provide marketing and outreach resources to partners.
- Coordinate website updates and manage the onboarding of new members to existing consortia.
- Audit partners' websites and OverDrive services to ensure they are leveraging curation tools and service features.
- Bachelor's degree in a related field.
- 1+ years of related experience.
- Strong communication skills.
- Foreign languages proficiency preferred.
- Detail-oriented with strong technical aptitude.
- Organized and able to track multiple projects.
- Computer proficiency in Microsoft Office Suite.
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