Network Operations Center Engineer

2 weeks ago

Chicago, Illinois, United States Echo Global Logistics Full time
Job Summary

Echo Global Logistics is seeking a skilled Network Operations Center Engineer to join our team. As a key member of our IT operations team, you will be responsible for ensuring the availability and reliability of our infrastructure and providing timely and effective support and solutions.

Key Responsibilities
  • Proactively monitor our infrastructure using monitoring tools to ensure optimal performance and reliability.
  • Respond to alerts and notifications, identifying and resolving issues in a timely manner.
  • Troubleshoot issues with a focus on restoring service in a timely manner to reduce impact and ensure system availability.
  • Drive remediation efforts and implement solutions using automation.
  • Focus on preventative maintenance and create, maintain, and update documentation and SOPs.
  • Manage tickets through resolution and engage in the incident management process.
  • Collaborate with support teams daily to ensure seamless communication and issue resolution.
Requirements
  • 3 – 5 years of experience working in a NOC or IT Operations Center.
  • 2 - 3 years of experience with Network Monitoring Systems & Tools such as Datadog, Dynatrace, Nagios, SolarWinds, and Splunk.
  • Familiarity with security protocols and best practices.
  • Familiar with ITIL framework and a ticketing system such as ServiceNow.
  • Network automation skills and strong problem-solving skills.
  • Exceptional customer service skills and excellent verbal and written communication skills.
  • Self-managed, motivated, and collaborative with strong time management skills in a challenging environment.
  • Ability to follow tasks through to their completion with a high degree of accuracy and quality.
  • Strong knowledge of operating systems and virtualization technologies, as well as experience with cloud platforms (AWS, Azure, Google Cloud).
  • Proficiency in troubleshooting server hardware, storage systems, and network infrastructure.
  • Strong understanding of networking concepts and protocols (TCP/IP, DNS, VLANs, routing, switching, etc).
  • Strong knowledge of IT infrastructure including servers, networks, and hardware.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
About Echo Global Logistics

Echo Global Logistics is a leading provider of technology-enabled transportation management services. We simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

This job operates in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

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